Complaints about power cuts taking consumers by surprise will soon be a thing of the past with the Kerala State Electricity Board (KSEB) planning to inform citizens about such shut downs in advance through a short messaging service (SMS) facility.
Power minister Kadakampally Surendran said here on Tuesday that his department plans to provide more information technology-based services to KSEB consumers as part of efforts to improve efficiency.
He said that there are complaints that section officers do not respond to phone calls regarding power failure. To tackle this, the board has come up with a toll-free number — 1912 — where such complaints can be registered. In addition, the consumers can also send complaints to the KSEB’s WhatsApp number, 9496018367.
The minister said that the board will provide the option to access the electricity bills through emails and SMS.
The board has installed cash deposit machines (CDMs) in Thiruvananthapuram, Kollam, Ernakulam, Thrissur and Kozhikode by which a consumer can pay his electricity bill anytime. Once the facility is found to be successful it will be extended to other places, the minister said.
Also, the board has decided to simplify the formalities for availing a new power connection. The application form will hereafter be a one-page document. Along with it, only the identification document and ownership certificate needs to be produced. James van Riemsdyk Womens JerseyShare This