The UP Electricity Regulatory Commission (UPERC) on Thursday directed that the number of meetings of Consumer Grievance Redressal Forum (CGRF) be increased to address the problems faced by the power consumers in the state.
Commission issued the direction after it came to know that as against six sitting in each district headquarters, only meeting was held in districts like Hathras, Aligarh, Bulandshahar and Muzaffarnagar, three sittings at Mainpuri, Badaun, Shahjahanpur, Ambedkar Nagar and Hapur, and four to five sittings in the other districts.
UPERC chairman Desh Deepak Verma said that the representatives of Discoms have been directed to widely publish the place, date and other details of Consumer Forums through Radio, TV, Pamphlets and by providing the details on billing stations and on the back of electricity bills, so that the benefits of the CGRFs may reach to the consumers.
Reviewing the status of disposal of cases, the Commission came to know that Kanpur had 26 cases pending for over 6 months while Bareilly had 201 cases pending for over 6 months. Likewise, Faizabad had 17 cases pending for more than 6 months and 9 for more than 1 year and Varanasi 7 cases for more than 6 months and 6 for more than 1 year. Similar situation prevailed in many other districts, UPERC said. Jim Otto Jersey