The Minister for Civil Aviation Mr. Ashok Gajapathi Raju said that his Ministry was committed not only to the growth of the Airline industry but also to ensure that flying for most Indians becomes a pleasant experience. In keeping with this commitment he along with MOS Dr. Mahesh Sharma, presided over a presentation made by DGCA with regard to Passenger Centric Initiatives.
The first category of amendments have been made in CARs related to “Refund of Air Tickets”. The Ministry has proposed that the refund process should be completed within 15 working days in case of domestic travel and 30 working days in case of international travel. It also proposed that in case of cancellation of tickets, statutory taxes and user development fee or airport development fee or passenger service fee should be refunded. The Ministry has also proposed in this category that under no circumstances cancellation shall be more than the basic fair.
In the second category of CARs related to “Denied Boarding, flight cancellation and flight delays”, the Ministry has proposed that an amount equal to 200% of booked one-way basic fair plus airline fuel charge subject to maximum of INR 10,000/- would be paid to passengers in case airline arranges alternate flight that is to depart after one hour but within 24 hours of the booked scheduled departure. Josh LeRibeus Authentic Jersey