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GMR-led Delhi Airport ranked No. 2 position in passenger survey
Delhi International Airport (P) Ltd, a GMR led consortium, has announced Indira Gandhi International Airport has become the world’s number 2 airport in the over 40 million passengers per annum category, as per the Montreal (Canada)-based Airports Council International 2016 rankings.
DIAL’s score increased from 4.96 in 2015 to 4.99 in 2016 that helped IGIA scale over several other airports and attain the second position globally, only after Incheon, South Korea.
Delhi Airport has joined the club of international airports handling over 40 MPPA.
I Prabhakara Rao, CEO- DIAL, in a statement, said: “Our focus has always been on enhancing customer’s experience. As we witness robust growth, we look forward to strong collaboration and support of airport stakeholders as well as our passengers. We are now geared to undertake the expansion works at Delhi Airport. IGIA Master Plan-2016 will further enhance the experience of our passengers and create new benchmark for the aviation community worldwide”.
Angela Gittens, Director General, ACI World, said: “Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimising non-aeronautical revenue performance. ACI recognises these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”
The ASQ awards are presented to those airports whose customers have rated them the highest over the course of the year. The awards will be presented in Port Luis, Mauritius, October 2017.
Delhi Airport is served by 11 domestic and 51 foreign carriers with average of 1124 flight movements a day. DIAL is a consortium comprising of GMR Group, Airports Authority of India and Fraport.
Hyderabad airport too flies high
Meanwhile, GMR Hyderabad International Airport Ltd has secured the first position in Airport Service Quality passengers survey in the 5-15 million passengers per annum category for 2016.
The survey statistics shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016, measured on scale of 1 to 5.
Hyderabad Airport has the honour to be the first airport in the country to have been awarded by ACI, The Director General’s Roll of Excellence in Airport Service Quality in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.
SGK Kishore, CEO, GHIAL, in a statement said, “We are thankful to our passengers and all stakeholders to be part of this journey and helping us in reaching this milestone, yet again. The efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement.”
Kishore, said, “Hyderabad Airport, running in to its 9th year of operations, is designed to cater to 12 MPPA. It has witnessed a growth of more than 20 per cent in the last year with a passenger throughput of close to 15 MPPA in CY 2016. We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA.”
The airport, with an initial capacity of 12 million passengers per annum (MPPA) and 1,50,000 MT of cargo handling capacity per annum, has the flexibility to increase capacity to accommodate over 40 MPPA in a phased manner. Russell Wilson Jersey
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