With new norms notified by the Directorate General of Civil Aviation (DGCA) becoming effective on Monday, fliers may now get prompt refunds on cancellations of their air tickets. In addition, the cancellation charges must not exceed the basic fare and fuel surcharge charged by carriers on a particular route.
Till today, charges varied from Rs.1,500 to 100% fare of the ticket, depending upon the class, price level and the time before departure.
India’s civil aviation regulator on 13 July notified significant amendments to civil aviation rules relating to refunds, cancellation charges and facilities to be provided to persons with reduced mobility. To ensure more transparency, airlines are now required to indicate the refund amount in case of cancellations.
The move would come as a relief to passengers as many carriers recently increased cancellation charges.
Around 680,000 passengers fly daily on 5,470 daily domestic and international commercial flights from 75 Indian airports.
A senior DGCA official requesting anonymity said airlines would soon be asked to give a weekly report on how they are adhering to new rules. Womens Jersey