The power discom has formed a quick response team (QRT) to look into local faults in Noida and fix them.
The team, which started functioning from November 1 and comprises 18 sub-divisional officers (SDOs) and about 50 junior engineers (JE), has to repair local or distribution faults in areas under them within 15 minutes of being informed .
After the system is put in place, the entire Gautam Budh Nagar district will be put under QRTs by December this year.
Mukul Singhal superintending engineer, PVVNL, said that he has been concerned about repeated complaints of power cuts because of local faults which have taken more than an hour to repair.
“I’ve been aiming at streamlining the process of distribution since long. Consumers have had to bear the brunt of being without electricity. That’s why I’ve instructed all SDOs and JEs to look into any such issue within 15 minutes,” Singhal said.
According to Singhal, the SDOs and JEs would be assigning the sectors under their area to different teams to address faults. “Earlier, linemen and officials would take hours to even respond to a complaint and the consumers would be left waiting. This move is to ensure that the time frame leads to work getting done faster,” Singhal said.
Under the measure, the QRT team will be expected to report to the problem spot within ten minutes of receiving the complaint and start work on fixing the problem. “This will reduce the time wasted in identifying the problem and getting on to fixing it,” Singhal said.
As of now, more than 20 sectors have been covered under such QRTs. They include sectors 22, 23, 24, 25, 32, 33 and 35. By and by, more sectors will be covered.
Further, a log sheet will be maintained which will entail details of the complaint such as time taken to address the problem from the time it was reported. “If the problem gets resolved in more than the stipulated time, then I’ll take the necessary actions against the official or in the event of distribution error, I will look into providing the necessary boost to the infrastructure,” Singhal said.
He said that if the system works fine, then the entire district will be placed under such QRTs by December. “The aim is to have the entire district, including rural areas, covered under these teams so as to ensure seamless supply of power with minimal time spent on addressing the problem areas,” Singhal said. Dustin Brown Authentic JerseyShare This