• Hyderabad, Delhi airports ranked high in service quality

    Delhi International Airport (P) Ltd and Hyderabad International Airport Ltd, both managed by GMR-led consortium, have secured top rankings in airport service quality by the Airports Council International.

    While Delhi’s Indira Gandhi International Airport has become world’s number 2 airport in the over 40 million passengers per annum (mppa) category, Hyderabad airport was ranked number 1 in the 5-15 mppa category in the Airports Council International 2016 rankings.

    DIAL ranking

    DIAL’s score increased from 4.96 in 2015 to 4.99 in 2016 that helped IGIA scale over several other airports and attained the second position globally, after Incheon, South Korea. Delhi Airport joined the club of international airports handing over 40 MPPA.

    I Prabhakara Rao, CEO, DIAL, said in a statement, “We are now geared to undertake the expansion works at Delhi airport. IGIA Master Plan-2016 will further enhance the experience of our passengers.”

    Hyderabad tops

    The ASQ awards are presented to those airports whose customers have rated them the highest during the year. Delhi Airport is served by 11 domestic and 51 foreign carriers with average of 1,124 flight movements a day.

    The Montreal (Canada)-based Airports Council International survey in the 5-15 million passengers per annum category shows Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016, measured on scale of 1 to 5.

    SGK Kishore, CEO, GHIAL, said in a statement, “We plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA.” Mark Scheifele Womens Jersey

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